Refund policy

Return & Refund Policy

At Marketoreo, we want you to love every item you bring home. If you are not completely satisfied, we are here to help.

30-Day Returns

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

How to Start a Return

Email us at marketoreoofficial@gmail.com with your order number and the reason for your return. Our team will reply within 1-2 business days with return instructions. Items sent back without first requesting a return cannot be accepted.

Damaged, Defective or Wrong Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days with photos of the item and packaging. We will send a free replacement or issue a full refund at no extra cost to you.

Non-Returnable Items

For hygiene reasons, the following cannot be returned unless damaged or defective: used bedding, pillows, slippers or other items that have been worn or washed, and gift cards. Sale items marked Final Sale are also non-returnable.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the item was damaged, defective or incorrect.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Cancellations

Orders can be cancelled within 12 hours of purchase for a full refund. After that, orders may already be processing and will be handled as a return once delivered.

Contact Us

Questions about returns? Email marketoreoofficial@gmail.com and we will be happy to help.